Returns & Exchange Policy
At The Zaura, your satisfaction matters to us. If you’re not completely happy with your purchase, we’re here to help. Please read our Returns & Exchange Policy for full details.
1. Eligibility for Returns
We accept returns under the following conditions:
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The item is returned within 30 days of delivery
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The item is unused, unworn, unwashed, and in its original packaging
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All original tags and accessories are included
Items that show signs of use may not be eligible for return.
2. Non-Returnable Items
The following items cannot be returned or exchanged:
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Final sale or clearance items
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Gift cards
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Personalized or custom-made products
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Items marked “non-returnable”
3. Exchanges
If you need a different size, color, or product:
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We offer exchanges for eligible items within 30 days
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Exchanges are subject to product availability
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If the desired item is unavailable, a refund or store credit may be issued
4. Return Process
To start a return or exchange:
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Contact us at support@thezaura.com with your order number
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Our team will provide instructions and a return shipping address
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Pack your item securely and send it back
Please do not return items without contacting us first.
5. Return Shipping Costs
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Customers are responsible for return shipping fees
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If the return is due to a mistake on our part (wrong item, defect, damaged product), we cover all shipping costs
6. Refunds
Once your return is received and inspected:
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We will notify you of approval or rejection
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Approved refunds will be issued to your original payment method
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Refunds may take 5–10 business days to appear in your account
Shipping costs are non-refundable, unless the return was due to our error.
7. Damaged or Defective Items
If your order arrives damaged or defective:
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Contact us within 48 hours of delivery
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Provide photos of the item and packaging
We will replace the item, issue store credit, or provide a refund.
8. Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank or card statement
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Contact your payment provider (processing times vary)
If you still need help, email us and we’ll assist you.
9. Cancellations
Orders can be canceled within 12 hours of purchase if not yet shipped.
Once an order has been processed or shipped, it cannot be canceled.
10. Contact Us
For any return or exchange questions, please reach out:
Email: support@thezaura.com
Customer Service Hours: Mon–Sat, 11 AM – 10 PM