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Shipping & Delivery Policy

Thank you for shopping with The Zaura. We aim to provide fast, reliable, and secure delivery for every order. Please read our Shipping & Delivery Policy for details on processing times, shipping methods, and tracking.

1. Order Processing Time

All orders are processed within 1–3 business days.
During high-volume periods (sales, holidays), processing may take an additional 1–2 days.

We will notify you via email once your order has been shipped.

2. Shipping Time & Delivery Estimates

Delivery times depend on your location:

Domestic Shipping (if applicable)

  • Standard Shipping: 3–7 business days

  • Express Shipping: 1–3 business days

International Shipping

  • Standard International: 7–15 business days

  • Express International: 5–10 business days

Note: Delivery times may vary due to customs, weather conditions, or courier delays.

3. Shipping Charges

Shipping costs are calculated at checkout based on:

  • Destination

  • Shipping method

  • Weight/size of items

We may offer free shipping promotions from time to time.

4. Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number.
You can track your package through our website or the carrier’s tracking page.

5. Incorrect Shipping Information

Please ensure your shipping address is accurate.
The Zaura is not responsible for orders delivered to incorrect addresses provided by the customer.

If your order has not shipped yet, contact us immediately to update your address.

6. Customs, Duties & Taxes (International Orders)

International deliveries may be subject to customs fees, import duties, or taxes.
These charges are the responsibility of the customer and vary by country.

7. Lost, Delayed, or Damaged Packages

We are not responsible for:

  • Packages delayed by the carrier

  • Lost or stolen packages after delivery

  • Damage caused during transit

If your order is significantly delayed or damaged, please contact us and we will assist with a claim.

8. Split Shipments

In some cases, items may ship separately to ensure faster delivery. You will not be charged extra for split shipments.